This Shipping & Delivery Policy outlines the terms and conditions related to the pickup, processing, and delivery of laundry items ordered through our website or mobile application.
Laundry pickups are available on working days, based on service availability in your area.
Same-day or next-day pickup may be available depending on order volume and location.
Customers are requested to schedule pickups before the daily cutoff time to ensure timely service.
Pickups can be scheduled through our website, mobile app, or customer support.
Laundry items must be properly packed in a bag at the time of pickup.
Customers should clearly mention any special instructions or fabric care requirements while placing the order.
Laundry processing begins once the items are picked up from the customer’s location.
Standard processing time may vary depending on:
Type of service selected (wash & fold, wash & iron, dry clean, etc.)
Order volume
Special care or express service requests
Orders will be delivered within 7 business days from the date of pickup.
Delivery timelines may be affected by public holidays, high order volume, weather conditions, or unforeseen circumstances.
Deliveries are made during standard service hours.
Clean laundry items will be delivered by our designated delivery personnel.
Delivery charges, if applicable, will be displayed at the time of order placement.
A minimum order value may apply for free delivery in certain locations.
Pickup and delivery services are available only in selected serviceable locations.
Additional charges may apply for locations outside the standard service zones.
Service availability is subject to change without prior notice.
Customers will receive order updates via SMS, WhatsApp, email, or through their customer account.
For any queries regarding pickup or delivery, customers may contact our customer support team.
Customers are advised to inform us of delicate fabrics, stains, or special washing instructions while placing the order.
While we take utmost care, we are not responsible for damage due to pre-existing conditions, fabric quality, or improper care labels.
In the rare event of loss or damage, customers must report the issue within 24 hours of delivery.
Claims will be reviewed on a case-by-case basis as per company policy.
If customers are not satisfied with the service, they may request a rewash or refund within 24 hours of delivery.
Refunds, if approved, will be processed as per our refund policy and original mode of payment.
This Shipping & Delivery Policy may be updated from time to time without prior notice.
Any changes will be posted on our website or app, and continued use of the service implies acceptance of the updated policy.